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Management of Support Services

Management of Support Services addresses the institutional and community-based care required by vulnerable populations, including children in need of care and protection, the elderly, and the youth. Students examine the functioning of orphanages, observation homes, old age homes, and youth centers. The focus is on providing not just basic necessities but also emotional support, dignity, and opportunities for growth.

CBSE Learning OutcomesCBSE HEFS.XII.3.2NCERT.HS.12.3.B
45–60 minPairs → Whole Class3 activities

Activity 01

Inquiry Circle60 min · Small Groups

Inquiry Circle: Mapping Local Support Services

Groups research a local NGO or government institution (like an Anganwadi or an old age home) and present a report on the services they provide and the challenges they face.

Why do vulnerable groups require specialized support services?
AnalyzeEvaluateCreateSelf-ManagementSelf-Awareness
Generate Complete Lesson

Activity 02

Role Play45 min · Small Groups

Role Play: Managing an Old Age Home

Students act as managers and residents of an old age home, discussing how to organize a weekly activity schedule that promotes both physical health and social interaction.

What are the challenges in managing an old age home?
ApplyAnalyzeEvaluateSocial AwarenessSelf-Awareness
Generate Complete Lesson

Activity 03

Formal Debate45 min · Whole Class

Formal Debate: Institutional vs. Community Care

A debate on whether children without families are better off in large institutions or in smaller, community-based foster care settings. This helps students understand the concept of 'de-institutionalisation'.

How do youth programs foster positive development?
AnalyzeEvaluateCreateSelf-ManagementDecision-Making
Generate Complete Lesson

A few notes on teaching this unit


Watch Out for These Misconceptions

  • Old age homes are a sign of family failure.

    While family care is preferred, old age homes provide essential medical and social support that busy or nuclear families may not be able to offer. Discussing the changing Indian family structure helps provide a more nuanced view.

  • Support services only need to provide food and shelter.

    Emotional well-being, recreation, and skill development are equally important for a dignified life. Analyzing a 'holistic care' checklist helps students see the broader scope of management.


Methods used in this brief