Activity 01
Role Play: The Grumpy Customer and the Manager
Students role-play a situation where a product is faulty. They then transition to writing a formal letter of complaint, ensuring the 'firm but polite' tone discussed in the role play is maintained.
How does the point of view affect the reader's understanding of a story?
Facilitation TipDuring the role play, provide students with two contrasting scripts—one polite and one rude—to model how tone shifts with context.
What to look forProvide students with two short letter openings: one for a principal and one for a newspaper editor. Ask them to identify which is which and explain one linguistic feature that helped them decide, focusing on word choice and sentence structure.