Setting Operational Objectives
Learn how operational targets such as unit cost, speed of response, and flexibility drive competitiveness. Students will also consider the growing importance of environmental sustainability in operations.
About This Topic
Learn how operational targets such as unit cost, speed of response, and flexibility drive competitiveness. Students will also consider the growing importance of environmental sustainability in operations.
Key Questions
- What are operational targets?
- How does unit cost affect competitiveness?
- Why is environmental sustainability an operational issue?
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Analyse methods for improving labour productivity and operational efficiency, including lean production techniques. Students will evaluate the role of technology in streamlining business operations.
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Distinguish between quality control and quality assurance, and understand the financial and reputational impacts of poor quality. Students will explore Total Quality Management (TQM) as a holistic approach.
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