Activity 01
Role-Play: Claims Negotiation
Divide class into claimants and insurers. Groups receive scenario cards like a car crash or home flood. Claimants present evidence; insurers review policy details and decide payouts. Debrief on fair processes.
Explain how insurance helps individuals and businesses manage financial risk.
Facilitation TipDuring the Claims Negotiation role-play, circulate with a prepared script that prompts students to ask for evidence, keeping the tone realistic and not adversarial.
What to look forPresent students with three short scenarios: a student renting their first apartment, a family with young children buying a house, and a retiree living on a pension. Ask students to identify one essential type of insurance for each person and briefly explain why.