Activity 01
Role-Play: Mediation Session
Assign roles: two disputants, mediator, and observers. Disputants present positions on a workplace conflict; mediator facilitates turns and brainstorming solutions. Groups debrief on what worked and agreement reached. Observers note communication skills used.
Analyze the benefits of alternative dispute resolution (ADR) for certain types of conflicts.
Facilitation TipDuring the Role-Play: Mediation Session, circulate with a checklist to note how students apply listening, reframing, and agreement-building techniques, intervening only if power imbalances derail the process.
What to look forPose this question to small groups: 'Imagine a dispute between a large corporation and a single consumer over a faulty product. Discuss whether mediation or arbitration would be more suitable than going to court, and justify your reasoning, considering potential power imbalances.'